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CUSTOMER RELATIONSHIP MANAGEMENT

customer relationship management CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist with customer retention and drive sales growth.


CRM systems compile customer data across different channels and points of contact between the customer and the company. These can include the company's website, telephone, live chat, direct mail, marketing materials and social networks. CRM systems can also give customer-facing staff detailed data on customers' personal information, purchase history, buying preferences and concerns.

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10件のコメント


Aditya Velaye
Aditya Velaye
2024年2月20日

Very well explained!

いいね!

Abhijeet Shinde
Abhijeet Shinde
2024年2月20日

Very Well explained

いいね!

Prachi Pichad
Prachi Pichad
2024年2月20日

"Thank you for sharing your insights and expertise through your amazing blog!"

いいね!

Vineet More
Vineet More
2024年2月20日

Nice blog !! There should be more information om this topic.

いいね!

trunabhosle01
2024年2月20日

Short and sweet blog and well explained.

いいね!

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